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Just Other Articles - Monitor, Measure and Manage Your Arbitrary Customer Service Reps
I walked into Ikea for the third time in two days, not to shop but to return a non-matching wood ottoman frame that I had purchas
According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product
ed.
I thought I was lucky because I got the same clerk who had helped me the evening before.
But this time, it was like her evi
I thought I was lucky because I got the same clerk who had helped me the evening before.
But this time, it was like her evi
; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.
Examples of combination products may in
Examples of combination products may in
l twin had taken over.
“I can’t exchange this item because you opened the plastic enclosure with the screws in it,” she declared
“I can’t exchange this item because you opened the plastic enclosure with the screws in it,” she declared
lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.
unsympathetically.
I didn’t understand her logic, especially in light of the fact that Ikea had accepted fully constructed item
I didn’t understand her logic, especially in light of the fact that Ikea had accepted fully constructed item
here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe
in exchange for others.
Was she just being prickly?
Did the fact that she had a break coming up have anything to do with her s
Was she just being prickly?
Did the fact that she had a break coming up have anything to do with her s
d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.
Combination pro
Combination pro
nap-judgment?
Could she have been telling herself, “I helped him once, and he should have STAYED helped?”
Anyway, she said she’
Could she have been telling herself, “I helped him once, and he should have STAYED helped?”
Anyway, she said she’
ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc
d speak to a supervisor and I heard mumbling behind the swinging door to their offstage area. Returning about three minutes later
easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi
she announced without a trace of enthusiasm:
“He said okay. It’ll take a few minutes to get the replacement.”
The same day, I
“He said okay. It’ll take a few minutes to get the replacement.”
The same day, I
nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically
honed my credit card issuer about reversing a late fee and finance charge. I thought I had mailed my payment on time.
The CSR sa
The CSR sa
and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ
id, “We didn’t get it until 3 days after the due date.”
“Well, I mailed it on time,” I responded.
“But we didn’t get it,” she r
“Well, I mailed it on time,” I responded.
“But we didn’t get it,” she r
ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi
epeated.
“Please get me a supervisor,” I said.
“What’s a supervisor going to do for you?” she challenged.
“Reverse the late fe
“Please get me a supervisor,” I said.
“What’s a supervisor going to do for you?” she challenged.
“Reverse the late fe
ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.
Following aspects would a
Following aspects would a
e and finance charge,” I replied, wondering why I had to explain the obvious.
“Well I can handle that. All you have to do is ASK
“Well I can handle that. All you have to do is ASK
dd to the challenges in developing combination products:
Which markets to tap where the combination products can do fairly well?
Which combination prod
Which markets to tap where the combination products can do fairly well?
Which combination prod
”
“Okay, can we waive the late fee and the finance charge?”
“One minute,” and with that she put me on hold.
Upon returning to
“Okay, can we waive the late fee and the finance charge?”
“One minute,” and with that she put me on hold.
Upon returning to
cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
the line, she warned, “I’ll only do this once!” and with that ultimatum she erased the penalties.
Both episodes demonstrate that
Both episodes demonstrate that
tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
CSR’s have a tremendous amount of latitude in how they treat or mistreat us. Often, they behave idiosyncratically, depending on
t?
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
mood, attitude, and who knows what.
This is not the path to excellence, but to chaos.
The key to excellent service is that it i
This is not the path to excellence, but to chaos.
The key to excellent service is that it i
ping new procedures for reviewing their safety, efficacy and quality.
Professional from academic institutions, pharmaceutical industries, health care indust
Professional from academic institutions, pharmaceutical industries, health care indust
uniformly wonderful, and discretion of this type, especially to act erratically and punitively, has been taken out of the equati
y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products
on.
Although we’re constantly told “Your call may be monitored or recorded for quality,” apparently, this is happening too seldo
Although we’re constantly told “Your call may be monitored or recorded for quality,” apparently, this is happening too seldo
.
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
m to have an impact, plus the wrong things are being observed.
CSR decision making must be constantly scrutinized through the pr
CSR decision making must be constantly scrutinized through the pr
elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.
Companies that provide selfless information through particip
Companies that provide selfless information through particip
oper use of performance measures.
Only then, will customers find relief from the “idiosyncratic rep” who is acting like an idiot
Only then, will customers find relief from the “idiosyncratic rep” who is acting like an idiot
tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products
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