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Just Other Articles - Exit Interview Surveys - Why An Online Form Makes Sense
Human resource (HR) departments typically conduct exit interview surveys to gather information from departing employees to help the company improve working conditions, retain existing employees and identify problem areas within the organisation. One of the great aspects of exit inter
According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product
views is that the departing employee often feels less concerned about the ramifications of 'treading on toes' and hence is typically willing to provide extremely open and honest feedback about their reasons for leaving and their thoughts about what the company could do to improve.
H
H
; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.
Examples of combination products may in
Examples of combination products may in
wever, while exit interviews clearly have their place and are a vital tactic for any organisation serious about retaining their staff, there are many pitfalls to avoid. Some of the key challenges that companies face in conducting exit interviews include:
1. Interviewer bias:
1. Interviewer bias:
lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.
The person charged with asking the questions may not be 100% impartial or may have negative preconceived notions about the departing employee.
2. Interpretation: Often, the departing employee says 'X', yet the interviewer writes down 'Y'. They hear what th
2. Interpretation: Often, the departing employee says 'X', yet the interviewer writes down 'Y'. They hear what th
here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe
y want to hear and record what they want to record.
3. Data entry: Often the person responsible for interviewing the departing employee is at Management level, and places a low priority on data entering the results of the exit interview into a centralised system tha
3. Data entry: Often the person responsible for interviewing the departing employee is at Management level, and places a low priority on data entering the results of the exit interview into a centralised system tha
d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.
Combination pro
Combination pro
authorised Managers can access.
4. Reporting: As notes are typically hand written, there is not one central place where all exit interview data is stored. The data also needs to be held on secured servers (as the information is often sensitive) and results accessib
4. Reporting: As notes are typically hand written, there is not one central place where all exit interview data is stored. The data also needs to be held on secured servers (as the information is often sensitive) and results accessib
ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc
le to only those with appropriate privileges.
5. Consistency: Without a standard exit interview questionnaire, the questions asked and information collected can vary wildly.
6. Confronting: The departing employee can sometimes feel as if it's too c
5. Consistency: Without a standard exit interview questionnaire, the questions asked and information collected can vary wildly.
6. Confronting: The departing employee can sometimes feel as if it's too c
easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi
nfronting to provide open and honest feedback face-to-face, especially if the interviewer is personally known to the employee or if the interviewer has a good working relationship with the departing employee's Manager.
7. Timing: If the departing employee leaves the
7. Timing: If the departing employee leaves the
nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically
organisation suddenly, the task of conducting the exit interview is often overlooked. However, employees departing in this manner still have valuable information and feedback to contribute.
So, what can be done to help minimise these pitfalls?
Enter the centralised Exit Intervi
So, what can be done to help minimise these pitfalls?
Enter the centralised Exit Intervi
and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ
w process.
Today many companies are turning towards a centralised online exit interview process. In simple terms, once an employee leaves the organisation (or in the final weeks of their tenure) the following steps occur:
1. HR is notified of the departing employee's name / la
Today many companies are turning towards a centralised online exit interview process. In simple terms, once an employee leaves the organisation (or in the final weeks of their tenure) the following steps occur:
1. HR is notified of the departing employee's name / la
ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi
t day of work.
2. HR e-mail the departing employee a link to a structured online exit interview survey, and ask that they complete it at a time that suits them over the next 1-2 weeks maximum. The survey form is pre-coded with the employee's name, their division, their Manager's nam
2. HR e-mail the departing employee a link to a structured online exit interview survey, and ask that they complete it at a time that suits them over the next 1-2 weeks maximum. The survey form is pre-coded with the employee's name, their division, their Manager's nam
ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.
Following aspects would a
Following aspects would a
e, and their location so that HR can easily report and filter results by this information.
3. As soon as the survey has been completed, HR is notified by e-mail, AND, the survey results are automatically entered into an online database where reports can be run and charts produced.
3. As soon as the survey has been completed, HR is notified by e-mail, AND, the survey results are automatically entered into an online database where reports can be run and charts produced.
dd to the challenges in developing combination products:
Which markets to tap where the combination products can do fairly well?
Which combination prod
Which markets to tap where the combination products can do fairly well?
Which combination prod
. (Optional) - HR can phone the departing employee if any matters raised in their feedback survey require further investigation.
5. (Optional) - HR can then invite the departing employee's Manager or the 'Next Up' Manager to review the feedback and add any further comments into a se
5. (Optional) - HR can then invite the departing employee's Manager or the 'Next Up' Manager to review the feedback and add any further comments into a se
cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
parate section of the same survey (this section cannot be viewed by the departing employee).
6. HR then log online and run date-defined reports to review cumulative exit interview results, spot trends, and measure the change in ratings over time for the whole company, or broken down
6. HR then log online and run date-defined reports to review cumulative exit interview results, spot trends, and measure the change in ratings over time for the whole company, or broken down
tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
by department or location. Key areas of weakness are spotted and an action plan to address developed.
When we map this online process against the traditional problem areas of decentralised exit interviews highlighted above, we find it addresses many of the challenges faced:
When we map this online process against the traditional problem areas of decentralised exit interviews highlighted above, we find it addresses many of the challenges faced:
t?
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
1. Interviewer bias: Problem removed - the interview is in the form of an online survey.
2. Interpretation errors: Problem removed - what the departing employee types is exactly what HR report on.
3. Data entry: Problem removed - the onlin
2. Interpretation errors: Problem removed - what the departing employee types is exactly what HR report on.
3. Data entry: Problem removed - the onlin
ping new procedures for reviewing their safety, efficacy and quality.
Professional from academic institutions, pharmaceutical industries, health care indust
Professional from academic institutions, pharmaceutical industries, health care indust
e survey stores the exact data and ratings entered by the departing employee. Management's data entry requirement is removed.
4. Reporting access: Problem removed - anyone given authorisation can access the results from any web browser in the World, at any time, wit
4. Reporting access: Problem removed - anyone given authorisation can access the results from any web browser in the World, at any time, wit
y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products
the data securely held on encrypted servers.
5. Consistency: Problem removed - the exit interview survey issued is the same for all employees.
6. Confronting: Problem removed - the departing employee can complete the survey in their own time, at t
5. Consistency: Problem removed - the exit interview survey issued is the same for all employees.
6. Confronting: Problem removed - the departing employee can complete the survey in their own time, at t
.
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
heir own pace, without feeling like they need to sugar coat the tone or nature of their comments to meet the expectations of the interviewer.
7. Quick Departures: Problem removed - if an employee departs suddenly, the survey can still easily be sent and administered
7. Quick Departures: Problem removed - if an employee departs suddenly, the survey can still easily be sent and administered
elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.
Companies that provide selfless information through particip
Companies that provide selfless information through particip
remotely in the days or weeks following the departure.
In short, a well constructed exit interview process can provide invaluable insight, improve employee retention levels, and should be a mandatory consideration for any employer serious about improving employee satisfaction levels
In short, a well constructed exit interview process can provide invaluable insight, improve employee retention levels, and should be a mandatory consideration for any employer serious about improving employee satisfaction levels
tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products
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