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Anyone surfing the Internet for more than a week eventually needs help from someone else. Whether regarding an online purchase, technical support on comput

According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product

er hardware, software support or some other type of help, sooner or later everyone needs assistance.

The way in which you ask for help has everything to do

; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.

Examples of combination products may in

with how fast and how well you receive assistance. In the online world where email rules, the following tips will help you get what you need and get on yo

lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.

r way quickly.

* Remember the "person" on the other end *

When something on your computer or a particular website doesn't function properly, irritation se

here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe

ems a natural reaction, especially when you have no clue why things don't work or how to fix them. A sense of helplessness often leads to feelings of frustr

d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.

Combination pro

tion and anger. However, no matter how upset you get, you must always remember that a live person will receive your email communication and, in many cases,

ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc

they didn't cause your problem directly.

Remember, those email "missiles" that make you feel better in the short term will almost always come back to haunt

easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi

you over the long haul.

When first asking for help, never send notes with phrases such as "If you don't respond to me within two hours I'm going to contact

nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically

my lawyer." or "I sure hope this isn't a scam." Rarely do such comments produce the cheerful help or assistance you actually want.

* "Please" and "Thank Y

and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ

u" *

Common courtesy goes a long way towards getting what you want, especially regarding technical support. Notes with nasty comments put the person on th

ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi

e receiving end in a bad frame of mind. However, notes with a polite tone sprinkled generously with "please" and "thank you" will usually receive prompt and

ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.

Following aspects would a

courteous attention. You can always get more severe later if you must.

* Don't use ALL CAPS *

Using all capital letters in an email rates the same as SH

dd to the challenges in developing combination products:

Which markets to tap where the combination products can do fairly well?
Which combination prod

UTING in someone's face! Ignorance of this custom online does not excuse the behavior.

Though you may think typing certain words in ALL CAPS merely shows e

cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin

mphasis on your part, to a "computer geek" you will seem rude and offensive. Once you have offended the person from whom you seek help, your chances of rec

tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen

iving that help diminish significantly.

* Get to the point *

Everything happens quickly online. Time ranks number one as the customer support person's sc

t?

As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel

arcest resource and they don't have time to read long emails to figure out what you need.

When asking for help, always include your name, contact informati

ping new procedures for reviewing their safety, efficacy and quality.

Professional from academic institutions, pharmaceutical industries, health care indust

n, order information, specific dates and a clear description of the help or information you need.

Avoid including any extraneous information that won't con

y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products

tribute directly in assisting someone in giving you exactly what you need.

Though the Internet and email may seem like an instant solution to many problems

.

As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de

people still run the technology. If you need help from another person, don't treat the person like a machine. You'll get a lot further by doing it this w

elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.

Companies that provide selfless information through particip

tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products

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Nine steps you can use when it's time to say something sensitive or potentially upsetting to someone you work with.

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