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Sometimes you just have to wonder why some buyers actually bid. The auction ends…and then the problems begin.

One of the most frustrating problems is when the buyer never responds. Have they disappeare

According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product

d off the face of the earth? Has their computer exploded? Whatever the reason, they ignore your emails and apparently forget that they purchased a second-hand Beatles record collection off you a couple

; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.

Examples of combination products may in

f days before.

The Non-Responder

What should you do? First of all, you need to send them a couple of reminder emails: the first a couple of days after the auction ends, the second, 7 days after the auct

lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.

on ends. Firmly remind them of their purchase and that payment is due 10 days after auction end.

While you may be fuming, it’s possible that the buyer has a legitimate reason for not responding. A fami

here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe

y emergency, illness, computer problems… these are all legitimate reasons why they may not have got in touch. So give them the benefit of the doubt and wait for 10 days before you take further action.

If

d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.

Combination pro

there is still no response after that time, grit your teeth and consider filing an unpaid item dispute. Then re-list your item and consider blocking the non-paying buyer from bidding.

This solution is n

ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc

t completely satisfactory if you suspect the non-responder has simply gone AWOL, but it’s all you can do in the situation. At least you haven’t lost money!

After you’ve filed an unpaid item dispute, eBa

easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi

y should credit your listing fee back and send the non-paying bidder three warning emails. The good news is that eBay is able to suspend non-paying bidders after three warnings.

The Fraudster

A more ser

nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically

ous problem - and the greatest risk to eBay sellers - is the fraudulent credit card chargeback. Unfortunately, fraudulent chargeback’s are an unavoidable risk when you receive a payment by credit card or

and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ

hrough Paypal.

Chargeback’s occur when the buyer asks their credit card company to remove a charge from their credit card statement. This can take place anytime from immediately after the transaction tak

ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi

s place to months later, and they can be very difficult to appeal.

There are two things you can do. Firstly, be aware of potentially risky situations, and secondly, learn what pieces of documentation ca

ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.

Following aspects would a

help you appeal a fraudulent chargeback.

So what situations are likely to lead to a chargeback?

Item not as described: This is a common one. If you haven’t provided a full description of your item or

dd to the challenges in developing combination products:

Which markets to tap where the combination products can do fairly well?
Which combination prod

tated your terms and conditions clearly, then it’s much easier for a buyer to claim your item wasn’t what they expected.

Buyer asks for the item to be send via urgent shipping at any cost or shipped to a

cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin

different address: Approach with caution! There have been some instances where buyers have paid with a stolen credit card (hence the different address), resulting in an “unauthorized” payment claim once

tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen

the real cardholder realized what happened.

But, it’s not always easy to spot these situations. You can’t always assume the worst.

However, if you are unlucky enough to be victim of a fraudulent charg

t?

As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel

back, then you’ll have a much greater chance of a successful appeal if you can show the following:

* Proof of tracking and delivery: Always use a shipping company that provides tracking and an online co

ping new procedures for reviewing their safety, efficacy and quality.

Professional from academic institutions, pharmaceutical industries, health care indust

firmation number. Many shipping companies will also get a signature on delivery if you so desire. This documentation means that it’s easy to prove otherwise if you do get an ‘item not received’ chargeba

y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products

k.

* Ship to a confirmed address: If you use Paypal, then a confirmed address is one that has been identified by Paypal as safer than other addresses. For this reason, it also gives you an extra leg to

.

As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de

tand on when appealing a chargeback for non-delivery.

* ALWAYS retain proof of refund if you give one: There’s nothing worse than providing a refund and the buyer initiating a chargeback as well!

And o

elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.

Companies that provide selfless information through particip

course, always provide as much detail as possible in your item description. A good description and a couple of good-quality photos are your best protection against chargeback’s for item not as described

tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products

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Have you ever wondered what people actually do with your business card? Wouldn't it be great if you could follow your cards and see where they ended up?

People like to hire and do business with people they know and trust. It helps if they like you; however, that's not as important as the confidence or warm and fuzzy feeling they get from already knowing you or being referred to you by someone who does. However, just knowing people isn't enough. You need to meet and develop and maintain relationships with the right people.

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