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Chargeback can be just another word for nightmare for online sellers. When a customer decides to ask for a refund for a purchase made on their credit card, the online merchant has little to do about it, especially since many

According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product

customers don't even contact the seller beforehand.

Why does chargeback occur? Generally, it's the result of the customer not recognizing the transaction from the credit card statement. Chargeback can have five different r

; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.

Examples of combination products may in

ason categories:

point-of-sale processing errors
customer dispute
post-transaction
potential fraud
authorization-related

The categories that commonly apply to online merchant

lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.

are:

Potential Fraud

Fraudulent card-not-present transactions: the customer claims that the transaction appearing on the billing statement was not authorized. Since the tools needed for avoiding chargeback are not

here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe

vailable to online merchants, like swiping the card through a processing terminal or getting a signature on the receipt at the time of sale, it's very important to prevent chargeback, rather than deal with it after it occurs

d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.

Combination pro

10 tips on how to prevent chargeback

Use a professional anti fraud filter. This method can guarantee you the lowest fraud rate.
Use clear corporate names, that describe what your company does or sel

ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc

s. Unrecognized names on the billing statements are among the most common causes of chargeback.

Put a phone number on the customer's statement, so they may be able to call and find out who you are and why you charged

easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi

them.

Respond as quickly as you can to chargeback. Since there's a limited time period to resolve such a problem, a quick response will give enough time to the processing bank to get relevant information from you.

nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically

Never accept an expired credit card.

Get authorization for the full amount of the sale.

Work closely with the client to resolve any problems regarding the quality of the product or services.

Veri

and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ

y any large or suspicious order to make sure it's legit. If you can't reach the client, it's possible you were intentionally given incorrect contact information.

Check the customer's address, name and phone number wi

ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi

h the card-issuing bank. This will also provide proof that you checked before agreeing with the transaction.

Charge the customer's account at the time the products are shipped.

Point-of-sale errors<

ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.

Following aspects would a

Incorrect account number: occurs when the card-issuing bank identifies the account number on the original transaction receipt as being different from the account number in the record deposited for payment. One e

dd to the challenges in developing combination products:

Which markets to tap where the combination products can do fairly well?
Which combination prod

ample is when the merchant makes a data entry error, introducing the wrong account number for that transaction.

Duplicate processing: when the customer is charged more than once for the same transaction.

cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin

/ul>

Customer dispute

Cancel recurring transaction: the customer claims that the seller has billed, even though it has been notified to cancel the recurring transaction, or that the customer has been bi

tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen

led more then the authorized amount. It also occurs when the customer says the seller was supposed to notify him before processing each recurring transaction but didn't.

Customer claims services were not performed

t?

As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel

/b>: the card-issuing back receives a complaint that the customer was billed for service that was not carried out.
Merchandise or service was not as it was described by the seller: the customer claims the pro

ping new procedures for reviewing their safety, efficacy and quality.

Professional from academic institutions, pharmaceutical industries, health care indust

ucts or services were not the same as shown on the website or in accordance with the documentation the seller presented at the time of the transaction and the customer attempted to return the products or cancel the services

y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products

r to resolve the dispute directly with the merchant.
Defective products: the customer claims the product was damaged or unsuitable for the purpose sold and attempted to return it.
Customer claims

.

As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de

erchandise was not received: the customer makes a written claim that the product ordered was not received or that the customer canceled the order because the product did not arrive by expected delivery date.

elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.

Companies that provide selfless information through particip

he simplest way to avoid chargebacks is to use an e-commerce platform with integrated expert antifraud systems, similar to Avangate

tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products

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