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Everyone who sells goods on eBay receives a quality of service rating. This rating is based on feedback from your customers during previous sale transactions. A good feedback rating will s

According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product

how you to be a trusted seller and people will be more likely to purchase from you. A poor rating will adversely affect your sales. There are plenty of sellers to be found on eBay so, if y

; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.

Examples of combination products may in

u earn a poor rating, you will lose potential customers to people who have a proven track record of good customers service. It is, therefore, essential to develop a good customer service po

lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.

licy and ensure you maintain good customer service standards throughout all your dealings with customers on eBay.

The first thing to do before you plan your customer service strategies for

here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe

elling goods on eBay is to read the rules. The regulations and policies that govern eBay transactions are clearly set out on the eBay website. There are a lot of them but it is worth spend

d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.

Combination pro

ing time to get acquainted with any rules that will apply to your eBay sales. Once you have a fair grasp of the rules, you can develop your own customer service policy.

Your customer servi

ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc

e strategies for eBay sales should start with product description: eBay is not the place to use hype or exaggeration. A clear photo of the item for sale is a great aid. You must be complet

easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi

ely honest and accurate when describing items for sale. If applicable, include the manufacturer's name and model identification number. The provision of a full description is doubly import

nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically

nt when you are selling used goods. If an item has a flaw, describe it fully. For instance: if you are selling an article that has sustained a minor scratch, don't describe the damage in w

and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ

ords such as "minute" or "insignificant". State the exact position and dimensions of the mark. This way your customers will never receive less than they were expecting and, if the item exc

ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi

eds their expectations, you will have satisfied customers to boost your feedback rating. If you try to play down the extent of any defects when describing items for sale, people will not tr

ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.

Following aspects would a

st you enough to make a purchase; if the goods are sold, you are more likely to receive complaints, requests for refunds and negative feedback.

You must keep up your eBay customer service s

dd to the challenges in developing combination products:

Which markets to tap where the combination products can do fairly well?
Which combination prod

trategies during the time people are bidding in the auction. Prospective buyers often want more information than you have provided in your description of articles on sale. If a potential c

cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin

stomer contacts you to ask for further details of goods you are selling, make sure you reply without delay and give clear answers to any questions. An enquiry that seems immaterial to you m

tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen

ight be the one factor that persuades a purchaser to buy from you rather than a competitor offering an almost identical article.

Good customer service levels must be kept up right through t

t?

As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel

the delivery stage. This means despatching the items as soon as possible (this should be the same day unless it is a weekend or public holiday). To ensure a high level of customer satisfa

ping new procedures for reviewing their safety, efficacy and quality.

Professional from academic institutions, pharmaceutical industries, health care indust

ction, make sure you never ask for an inflated sum to cover postage and packaging. Your customers will know how much the postage and packaging materials cost you and they won't mind being a

y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products

ked a fair price to cover those expenses. It is not unusual for the cost of postage to exceed the price of the goods and people don't mind this because they still feel they are getting a ba

.

As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de

rgain. One thing nobody likes is the feeling that someone is trying to rip him/her off and that is the impression you will convey if you ask an excessive amount for postage.

Customer servi

elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.

Companies that provide selfless information through particip

e policy on eBay should be no different from good customer service in any online transaction. The key is to maintain honesty, provide fast service and make it clear you have nothing to hide

tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products

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