Are You in the Car Business? Stop Fixing the Same Problems

It's always about selling more cars and making more gross, isn't it? Fix the problem the first time.

The Science of Telephone Sales Management

I’m in the middle of building a new sales management seminar and I’m breaking out a separate unit on the differences between general sales management and the management of telephone sales. And there are some crucial distinctions, though I just want to touch on one, here. Telephone selling can be, and because it can be, it should and must be, SCIENTIFIC, says Dr. Gary S. Goodman, top speaker and trainer, best-selliing author of 12 books, including YOU CAN SELL ANYTHING BY TELEPHONE and REACH OUT & SELL SOMEONE, and Fortune 1000 consultant.

Top Speaker Says: There Are 5 Reasons Selling Comes First & Customer Service Second!

Why there is a nearly unlimited budget available for pampering salespeople, while the customer service department suffers budget cuts and downsizing at the first signs of a business slowdown or recession? There is a simple, brutal and realistic answer to this question. Salespeople are more valuable to their companies than customer service personnel. As President of Customersatisfaction.com, a company that provides service and sales training, aren’t I foolish to say this? Perhaps, but I’m right. Sellers are valued more, for five reasons, says Dr. Gary S. Goodman, top speaker, best-selling author of 12 books including, SELLING SKILLS FOR THE NON-SALESPERSON and MONITORING, MEASURING & MANAGING CUSTOMER SERVICE, and Fortune 1000 consultant.

Be A More Effective Sales Manager

The customer forms his opinion of an organization based on the people that he works with and sees. For a company, this is the salesperson. The salesperson shapes and structures the customer’s view of the company. Thus, the advancement and collapse of a corporation rests almost solely on the performance of the salesperson. In turn, the responsibility of the qualifications of the salespeople rest on those who train them. This essay is devoted to help set objectives and find a good strategy for the sales manager

It's Time For The Fourth Quarter Push

The pressure is on and management is breathing down it’s employees necks to finish the year hitting or beating their sales numbers for the year.

Goal Setting Activity

Most people find the act of a goal setting activity almost impossible because they set goals that are way too large and become disheartened before they ever come close to reaching them. A goal setting activity that works is one that is broken down until it represents a single event. It is the progressive, sequential accumulation of single events that ensure the final desired end result

Effective Strategies to Increase Profits

The crux of any business is to operate successfully in a highly competitive world, which simply gets measured by the size of the profits that are generated. the key to the success of any business, is to formulate an effective strategy to increase profits.

In A Slump?

Sooner or later, every salesperson experiences a down period of sales results. These periods, where your continued activity seems to yield less than satisfactory results, are normal and to be expected. None of us can keep up a pace of 200 miles per hour day after day, month after month, year after year. The key is to keep your attitude positive, your focus on what is working, and your activity levels high regardless of the results.

Successful Sales Managers Are Great Influencers

Great influencers manage to get other people to go along with their ideas whilst maintaining the relationship. If people feel manipulated, relationships will be damaged. It is important to understand the different strategies available to you and to plan your approach.

Sales Manager is Your Title - Not Your Job Description

The qualities that make you a great salesman are not the qualities that make you a great manager.

Influence Mapping - How to Sell to Corporates

We have all worked in large organisations and the larger they are, the more a knowledge of the internal politics and unofficial communications systems is of value in surviving and making progress. For people outside the organisation who are trying to get things done within the organisation, the situation is twice as bad because they not only have to figure out the official hierarchy and communication channels, but also the unofficial ones.

Sales Leadership Fundamentals

What qualities do you possess that make you an effective Sales Manager? Sales management is about being a leader of people, not selling.

Motivation with Direction

How do you communicate when sales are below forecast, you are over budget, or you are not on plan? What impact does this have on moral and motivation for the organization? Are demoralized and intimidated employees more likely to rise to the challenge and improve performance than inspired contributors with clear direction and leadership?

Turning Customer Complaints Into Customer Referrals

It’s a mistake to think that because a customer has expressed dissatisfaction with your product or service they will not come back to you.

Handling Interruptions And Feeding Monkeys

Despite being a busy person, it is easy to get sucked into doing things for others. Often these tasks have nothing to do with your job (perhaps they interest you or you are flattered to be asked!). Each time we say ‘yes’ to these requests we collect another ‘monkey’, namely a problem that started with someone else (who is working for whom?).