5 Ways To Keep Your Call Center POSITIVE!

According to popular keynote speaker, best-selling author, call center consultant, and President of Customersatisfaction.com, Dr. Gary S. Goodman, if you manage people then it's your duty to keep them feeling positive, whether it's in your position description, or not. This radio and TV expert commentator shares five great ways to do this.

Why Telesales/ Telemarketing Deployments Fail

Let's talk about the fact that a lot of companies actually fail when it comes to telesales and telemarketing deployments because they fail to follow some of the key principles.

Cold Calling Mean Prospects

If you are making cold calls it is inevitable that you will come across people who are unfriendly, mean and just plain rude! This article offers you four practical ways to deal with these types of sales prospects.

Telemarketing - How To Handle The Job

If you're a telemarketer you know the job can be very stressful. Hopefully these tips will make the job less stressful and even enjoyable.

Telemarketing and Telesales: The Secret Weapon

Many companies laugh off the idea of using inside sales or telemarketing professionals in order to generate leads or close business over the phone. Yet the biggest companies and the best in class firms across just about every industry are using that as part of their arsenal in order to accelerate their sales and drive their growth. It's a lot more efficient to deploy inside sales people and telemarketing professionals than it is to use outside field sales professionals for the same function.

Cold Calling

There is no secret to cold calling. Confidence in cold calling comes from practice, perseverance, and a positive attitude...

Outbound Call Center Services

While inbound call center services attend to the enquiries of company customers, outbound call center services are aimed at enlisting customers to purchase the services or products of the company. In these services, the representatives of the company initiate the calls to the customers to sell the company’s product or services. This type of service may be called telemarketing.

Incoming Telemarketing Sales and Upgrades

Every incoming call to your business is a potential sale and you should consider each and every phone call, which does come into your company as a potential future customer and an incoming telemarketing sales call.

Why Did Telemarketing Die?

Have you ever considered why a business advertising model like telemarketing died? Sure we know that the Senate and US Congress Passed a Bill for Do Not Call Lists and that the President of the United States signed it into law right?

Cold Calling for Lead Generation

If your company sells to other companies then you will need to occasionally do some cold calling. What is so interesting about cold calling is that sometimes you can literally close a sale on the phone, simply because you were Johnny on the Spot at that exact lucky time that they were looking for exactly what you were selling; how cool is that?

Hurricanes and Business Telephone Sales

During the 2005 Atlantic tropical hurricane season we saw many areas, which were struck by large category hurricanes and the power was out for weeks on end, gasoline supplies were short and for the most part non-existence.

Telemarketing Training Pro Urges Screening Applicants By Phone

Many of today's recruiters hire from pieces of paper, from resumes, however resumes don’t speak. Only people can do that, and some of course, are much better at it than others. Call center work is largely PHONE work, and that's communication work. How can we know who will make a good phone worker if we don’t assess their phone behaviors?

Cold Calling and Charting Progress

If you are in sales cold calling is a great way to get sales appointments and quickly weed thru those who are interested and excited about what you are selling and those who are not interested.

Telemarketing Expert Says Recruiters Fail To Ask The Most Important Question

Dr. Gary S. Goodman, dynamic keynote speaker and seminar producer and best-selling author of YOU CAN SELL ANYTHING BY TELEPHONE! and REACH OUT & SELL SOMEONE says turnover in telemarketing is rampant because recruiters fail to ask the most important question when hiring. In this article he shares that question along with the two secrets for attracting and keeping the best people.

Cold Calling Considerations and the Warm Up!

If you are serious about selling then you need to be serious about time allocation and production and therefore you need to cold call and get to as many decision makers and prospects as possible in order to develop leads and close more sales.