Team Member Feedback: A Priceless Communication Tool

Feedback is such an important communication tool. Openness, honesty, candor, trust -- all of these are hallmarks of high performance teams and organizations. Good feedback skills are essential to any relationship.

Secrets of Successful Teams

To be a success is not always to be a success individually. In fact, most of the time we achieve our successes as part of a team. That is why I want to devote this issue to the secrets of successful team.

If You Can't See It, They Won't Do It

Recently, while developing a customer service program, I asked my client to provide me with detailed descriptions of behaviors he wanted his team members to engage in. He called me back a short time...

Having Trouble Motivating Others? Try WIIFM

Recently my fourteen-year old son Matt dressed up as Santa Claus and attended a Christmas caroling event for one of my professional organizations. Was my son excited about the idea of spending one o...

Leadership, Genuine, Meaningful and Productive

One of the best lessons I have learned is the impact and importance of leadership. It is so easy to identify dysfunctional leadership in a company (or of a governmental entity!). Many times, the common misconception is that the executives in the “ivory tower” sit around and relax, while the “workers” do all the work.

Business Team Building Strategy In The Jungle

We had been expecting an attack, but we did not expect it so soon. We did everything possible to protect ourselves, but the only cover we had were some bushes, tree trunks, leaves and the natural foliage. If we protect ourselves from the front, we could not cover our backs. Such was the defense we managed to set up.

Grow Your Staff into a Team of Creative Problem Solvers

Do your employees come to you with situations they don’t know how to handle? When they do, they are looking to you to give them the solution to the problem. But most of the time they could come up with creative solutions on their own. Find out how you can help them be more creative and more proactive in finding solutions to their business situations.

Feedback For Learning Can Turn Your Team Into Winners

Recently the American Management Association conducted a survey that gives us some insight on how feedback works. The study showed that when constructive and positive feedback are delivered simultaneously, neither one achieves the intended objective.

How the P.R.I.D.E. Team Changed my Call Center

Sometimes you find that one simple change, can change everything. That is exactly what happened to me when I was faced with a huge performance challenge. I discovered a simple system that was so easy to implement but had such powerful results.

Working as a Winning Team

Michael Jordon was the greatest basketball player of all time. But it wasn't until he had the right people with the right personality styles on the team before they started winning championships. If you want your team to win everytime, then you have to have the right people for the right job on team.

Finding The Leader Within (Keys To Zen Leadership)

Most believe leaders are born not made. Nothing can be further from the truth. There are Zen keys to leadership, which when acted upon, allow any individual to inspire others and to devlop the leader within.

Why It Pays to Out More Humor in the Workplace

Humor makes great things happen in the workplace. Find out what and how.

Recruiting Government Workers As Franchisees

Many believe a leaner government promotes better freedoms with respect to free enterprise and the right to free contract. Leaner governments make fewer laws because of their enforcement capabilities. Under our current direction with high government debt loads and low unemployment we will begin to see a downsizing of government at every level.

Conflict Is Cool

Having experienced more than my fair share of conflict over the years, from street fighting to more sophisticated law cases, I have become an avid student of the subject of Conflict Resolution. My bookshelves are full of literature on the topic and the public library is thinking of charging me for overuse.

Business Innovation - Effective Team Structures

The fact that the sum of ideas produced by individuals working alone is greater than the number of ideas produced by those individuals working in a group, is an indicator that team and groups structures are important considerations: