When Accents Attack - Overcoming Communication Problems

Working with someone who you have a hard time understanding can be a daunting task, however it is not impossible. In fact, you can be just as productive as if you were working with someone with whom you had no trouble understanding. All it takes is a little work and common sense.

Influencing Others: Use Five Techniques that Get You What You Want in Any Situation

Did you ever wonder why people resist your efforts to get things done? To influence others, there are five simple interpersonal communication practices that you can use today. Try them with co-workers, customers, managers, and friends and see how you can achieve results with greater cooperation and less stress.

Managing an Aggressive Boss with Effective Communication

People who receive aggressive behavior that is not correctly handled have been known to develop serious physical problems such as strokes, heart attacks, suicide, migraines, escalated stress levels, insomnia, and terrifying nightmares. You need to stick up for yourself in an assertive manner otherwise your mental and physical wellbeing will suffer.

IM - Saving You Time

The size of a person's email inbox can often times cause your IT manager to go into cardiac arrest. Emails are on the rise for basic communication, but is email always the appropriate method of communication? See how Instant Messaging can save you time and money in the work place.

Why Would 8,000 People Read an Article about Letter Formatting?

When the author wrote an item about letter formatting, he was surprised that over 8,000 people viewed the article given that letter writing and formatting is such a common business activity. This article discusses some of the reasons the author believes contributed to such a great interest in the article.

Telephone Handling

Your voice on your telephone can say a lot about you and your company so here is some tips or guidance for Telephone handling

How to Approach Different Communication Styles

Although most people have some combination of all three, one in particular is usually dominant. As a result, match your own words and speed to appeal to their communication style:

The Secret to Dealing with People

There is only one way under heaven to get anybody to do anything. Did you ever think about that? It is by making the other person want to do it.

Don't Let Employees Take Your Customers with Them When They Leave

If you have outside sales or support personnel, you run a very high risk of losing your customers when your outside staff leaves the company to work for another company or to go into business for themselves. This disaster happened because the company lost its connection to its customers, by allowing customers to call its staff directly on a phone number that is owned and controlled by the employee. If this has already happened to you, you're well aware of what it feels like to be blindsided by such an unexpected loss of business. If this has not already happened to you, it almost surely will, sooner than later.

5 Tips for Constructive Anger Management at The Workplace

Anger can be a lethal force at the workplace, undermining atmosphere, productivity and workplace relaitonships. Based upon her new book, The Anger Diet, Dr. Shoshanna provides five essential steps to take to balance workplace relationships and allow you to easily turn negative feelings into constructive workplace behavior.

Creative Ideas for Improving Personal Communication

Personal communication is one of the most fundamental of human activities. It is of vital importance in our personal life, as well as in nearly all the organizational and business settings. Improving the way we communicate with our spouses, children, colleagues, customers and suppliers may often lead to better results, an empowering sense of cooperation, and a general good atmosphere. This article offers some unconventional - yet extremely powerful - ideas for making the most out of your daily interactions with other people.

Running Mate Program for Churches

First time visitors or employees can be overwhelmed and discouraged their first day on the job or their first visit to a new church. They should be more than just welcomed when they first arrive. A Running Mate to guide them through the new environment would provide countless benefits later on.

8 Ways to Cope in a Hostile Work Place

Do you get stressed out at the thought of going to work every morning? Do you constantly find yourself wishing that Monday mornings were Friday evenings? Does the mere thought of interacting with your boss or co-workers leave you feeling wound up, sweaty and emotionally drained?

Case Study: Don't Judge a Human Service Agency by its Cover

Clearbrook has tripled its revenues over the last decade and served a needy population – people with developmental disabilities – by hiring and developing the right people and paying attention to their needs.

The Benefits of a Computerized Training Manual

In the age of the modern workplace, there is an alternative to bulky, paper-bound training manuals. With many offices implementing shared drives with companywide access, a computerized version of your training manual may be just what you need for your office.