Psychological Power

Psychological Power is the ability people have to disguise what they really want from you when they are attempting to persuade or influence you. Psychological Power is based on the ability to alter an individual's perception of reality. This power (like most power) can obviously be used dishonestly. However, it is important to understand the various psychological tactics so that you will have a greater ability to detect people who are being dishonest or devious with you. You will be able to tell the difference between the Psychological Power of the salesman and the Legitimate Power of the Master Persuader.

Office Big Brother – Who is Watching You?

Recently two legal secretaries made the front page of every major national newspaper. Why? Because they had engaged in an e-mail war over a sandwich! Somehow the contents of the now infamous e-mails were leaked outside of the company and landed in e-mail in-box’s everywhere. Those who leaked the e-mail may have thought it was all a bit of a laugh to share with their friends. But what happened next was that details of the e-mail made it into national newspapers and caused a flurry of discussion and debate on news shows and chat shows around the country.

Successful Telephoning: Tips, Techniques, and Taboos

Regardless of your industry, the telephone has become one of the most vital tools in the business world. While e-mail ranks high as a means of communicating, take a look at how heavily you rely on your cell phone and you'll quickly realize that its import has heightened. As with any tool, we can always learn how to improve our skills and this article will take a 3-fold approach by focusing on tips, techniques and taboos.

Getting Promoted In The Workplace - A 3 Steps Guide

We all want to be promoted, get higher salaries, and become more valued at the workplace. But what steps are you taking towards attracting a promotion? Do you have a plan? What are you currently doing that makes you believe that you are deserving of one?

Trouble in the Workplace

More and more I am hearing about problems in the office revolving around people issues. We are all familiar with sexual harassment and discrimination of various types. But what if you are experiencing feelings of discomfort due to actions that fall within the cracks.

Toll Fraud Security and DISA

Secure your business telephone system against toll fraud. DISA is one method that hackers can use to cost you thousands of dollars in billing. We discuss what this feature is and how to work with your service provider to protect your business.

How To Run An Effective Meeting

This article gives 10 Tips for effective meetings.

How To Avoid Nasty Office Politics

Nasty office politics hurts everyone. It forces people to develop a cover-your-back mentality and resort to deceptive and manipulative behavior. It also fosters a hostile work environment. To avoid engaging in nasty office politics read on:

Lean Manufacturing Software Alone Is Not the Answer to What Ails Manufacturing Performance

For years, manufacturers have searched for ways to boost ailing production performance. From the promise of ERP, to Lean initiatives, Six Sigma and a plethora of other tips and techniques, manufacturers have become the experts at sizing up what works and, just as importantly, what doesn't.

How to Recognize and Prevent Sexual Harassment in the Workplace

With hundreds of sex offenders lurking in every corner, it is impossible to always stay protected. Unfortunately, these sexual predators are now showing up in some of our safest places, including the workplace. While these issues can become dangerous and humiliating, it is important to always stay informed on what to do if this happens to you. Below are tips on how to not only recognize sexual harassment, but also how to prevent such occurrences.

Difficult People: Dealing With Difficult People 101

Discover new tips on how to deal with difficult people. Recognize 5 of the most common types of difficult people. Specific, proven strategies for dealing with difficult people at work and at home. The complainer/whiner/negativist, as well as gossips, know-it-alls, snipers, and exploders.

911 Misdials -- Programming Your PBX To Minimize

Misdialed 911 calls or false 911 calls are a fact of life. Businesses must ensure that 911 calls go through however you can work with your PBX vendor to eliminate most false calls.

The Importance of Clear Instructions

Having clear concise written work instructions is important to promoting successful workplace communication. Having detailed instructions will prevent many workplace mistakes.

Charismatic Communication: Words That Lose Hearts - What I'm Saying Is...

You're often grossly inadequate to the task of hiding your prejudices, foibles, misgivings and desires. You truly are your message and attempts to hide the truth can be uncovered in language. Most people have had a lifetime in both being deceptive and detecting deception.

The Corporate Gift Challenge

Do you like to feel appreciated for your hard work? Do you feel that you should reward others for their hard work and dedication? Are you in support of corporate gift giving? If you are undecided, try taking the Corporate Gift Challenge.