VoIP's Drawbacks for Call Conferencing

The biggest challenge is making consumers aware that a technology called VoIP exists. A June 24, 2005 study by the Pew Internet and American Life project found only 27 percent of U.S. online users have heard of VoIP service.

Case Study: Don't Judge a Human Service Agency by its Cover

Clearbrook has tripled its revenues over the last decade and served a needy population – people with developmental disabilities – by hiring and developing the right people and paying attention to their needs.

Vision-Mission-Purpose-What Does It All Mean?

We hear the words purpose, vision and mission everyday, but what do they really mean and how are they different from each other? It is easy to puzzle over these questions for hours. As a small business, choosing the right words and applying them to your business can serve the organization by defining leadership roles, unifying efforts, setting departmental and company-wide goals, better serving customers and encouraging and motivating employees. A few well crafted sentences can save a tremendous amount of time in the long run, by becoming crystal clear on the answer to – What are we here for?

Understanding Angry People

Anger Doesn't Exist. Then Why Are Your Customers Yelling?

Finding The Right Photocopier System For Your Business

These days photocopiers come in all shapes and sizes - it is important to find the right advisor can help you choose the unit best suited to your needs. But here are a few pointers, based on the main focus of enquiries I have found in conversations with top salespeople in the industry.

Turning Communication Roadblocks Into Breakthroughs

When you are driving down a road, you'll sometimes encounter a roadblock, which prevents you from getting to your destination. If you are unfamiliar with the area, you might get lost or go miles out of your way before you get back on track. If you lived locally, though, you would know the back roads and alternate routes to help you arrive stress-free and on-time.

Three Good Reasons to Ignore Conflict (and the price you'll pay)

We can always come up with seemingly good reasons to avoid dealing with a conflict, but underestimate the price we pay for ignoring a conflict.

Questions in Conflict: Why Do You Ask?

Asking effective questions is key to understanding and resolving conflict. We do best when we not only ask open-ended questions, but also let the other person know why we're asking. Stay curious.

All About Instant Messengers

IMs (Instant Messengers) are regarded an essential communication and business tools today. You have to sign up with one of the IMs to use that particular service-for example, you cannot use Yahoo! Messenger with a Hotmail account and vice-versa. It is a fact that there are some IM clients that allow any account to be used, but they are not the best ones.

Waves of Communication

Are you in a position that interacts with customers or clients? Are you in a management or a leadership role? Would you like to improve your communication with someone else who is in a management or leadership role? Communication is the key to success in a professional capacity and in our personal relationships. Communication creates a bond between individuals, for better or worse, it can bring us closer together or identify gaps in understanding or appreciation. The most honest communication contains emotion and the ability to exchange ideas with passion.

Workplace Stress - Could Identifying Body Language Help Reduce It?

If it is true that a picture is worth a thousand words, then our body language speaks volumes, especially in the workplace. It is what managers of large corporations and owners of small businesses fail to hear and see that often kills a business a little at a time.

What is the 80/20 Principle

The 80/20 Principle asserts that when two sets of data, relating to causes and results, can be examined and analyzed, the most likely result is that there will be a pattern of imbalance. Whether you realize it or not, the 80/20 Principle applies to your life, your social world and to your work. Understanding it will give you great insight into what is really happening around you.

Performance Reviews Your Employees Will Love to Get

Is inflicting annual performance evaluations on your employees or direct reports part of your job description? Would you like to wake-up from this recurring workforce management nightmare? Read on to discover the secret to giving performance reviews your employees will love to get. You'll learn that it takes more than simply pumping more PRAISE into the appraisal. Here you'll discover the basics for building a foundation of corporation and mutual support.

Dealing with a Verbal Bully During an Informal Discussion

Many very important decisions are made during informal meetings. Verbal bullies thrive during these meetings. To keep you self-respect intact you must deal with these bullies. The article tells you how to.

Communication At Work- Six Tips

Men are acculturated from a young age to relate to one another vis-a-vis sports, thus they prefer structure in their communication style. They want to hear bottom line solutions and how to get from point A to point B without any machinations.