Who Showed Up At Your Customer Today?

If you have a business-to-business company, your customers may not actually touch or experience your product daily. Your customers’ experiences are being driven by many interactions which either were the result of a problem with your service, or some other transactional or service item like billing or procedural changes. How would they describe their experience with your company? A pure focus on operational excellence can cause you to miss the importance of the role of the human interaction between your employees and your customers.

Change Management: Clear, Strong Goals

If your team is lacking in productivity and performance then as a leader, check your organisation's goals. Are they clear, singular, numeric, time based and audacious, with supporting short-term goals? Have you communicated the goals persistently and consistently? Are you using performance management to ensure that you have a team with the right behaviour, skills and knowledge to achieve the goals? If not, the problem may not be your team, it may be you.

Business Process Consulting - Key Elements of Corporate Leadership Development

Some of the best corporate team building and leadership development takes place on the job. Businesses can achieve leadership development goals by engaging their up and coming leaders in new business experiences and initiatives that further the goals of the business and build internal capacity and capability.

You Are the First Enabler of the Learning Organization

There is an inherent relation between learning and change. Think about how you changed when you grew up; during those years where you absorbed most new knowledge and experience is where you changed most. And then there comes a time where we tend to learn less. After we have finished school or graduated the urgency to learn ...

Change From Science - Focus on the Stakeholders

There are two main directions of change. The first is about resistance, the energy that is spend to keep a change from influencing you, of your organization. The other is the promotion of change. This is exactly the opposite direction. In both cases you need to analyse the stakeholders for understanding why the change is resisted (in the first case) or why it is proposed (the second case). The recent Pluto statement -- about redefining the definition of a planet - - is a typical example of the second case...

When Organizational Capital is Being Drained it is Time for Change Management

Efficient teams work well together and when they do you can see the value in their force multiplier affect. You can see it in special teams in Championship Football Games, you hear about with Navy Seal Teams and you can certainly feel it in America’s Corporate Board Rooms.

Who to Involve in Change Initiatives?

We know that both how a change initiative is designed and who is involved can impact the likelihood of success. This article focused on how to identify who, and is based on the concept of how innovations spread throughout a culture.

Want Career Success? Embrace Change!

Think you'll stay in one job forever? You won't! Be willing to embrace change, and you can manifest your own destiny.

Change Management and Business Risk Taking

Often there are times in business when corporate managers and executives need a little shake up and that means to shed the dead weight that is not up to the performance standards that are required to run the company efficiently. When this happens it is of the utmost important to get rid of those executives or corporate managers who cannot cut the mustard.

Change Management at Fast Moving Tech Companies Can Mean Disaster

Change management and fast-moving high-tech companies can be devastating for the efficiency and innovative spirit of the company. All too often high-tech executives will find other work and leave the company to go work for another corporation.

Six Habits of Highly Effective Teams

Anyone who has spent time in software development organizations knows that some teams seem to achieve superhuman productivity, and some teams just can't seem to get anything done. I think that the ratio of productivity can be hundreds to one, no matter how you measure it. What is it about Highly Effective Teams that lets them make so much progress with so little effort? Here are some the characteristics of these super-teams.

Change Management and Your Future as an Executive

In if you are up-and-coming in the business world and you find yourself in a position where change management is occurring very rapidly then you need to take the bull by the horns and take responsibility for the team. For those that have the ability to unite others in a real leadership this is the time for you to shine and your future as an executive in the corporation depends on it.

Change Management and Over Regulations Causing Chaos

There are more and more top executives in Corporations calling it quits. Indeed this gives rise to the next generations to move up the ladder, unfortunately when we look at the cause of all these departures we see some huge problems. Namely all this change management is being caused by over regulation such as Sarbanes Oxley and CEOs realize that they will be hung out to dry if a mistake is made and find themselves in litigation or worse in Prison.

Companies Without Strategies Are Heading For Tragedies

Planning is critical in a stable as well as changing environment. If you fail to plan, you plan to fail. In the fast tracked world, it is so easy to forget to plan and merely blindly execute without a proper plan in place. This is a recipe for failure.

There Is A Strong Parallel Between Physical And Fiscal Health

A company is like a person. It can fall sick too. Companies can be attacked by viruses such as economic recession, competition, incompetent management etc. Thus company is not an inanimate object. It has a life of its own.