To Be - (Customer-Focused) or Not to Be - What a Question

This is the first in a series of short articles about understanding why customer focus is strategically important, what it means to be truly customer-focused and how to create or improve customer focus in your organization. This article presents a simple business case for the strategic importance of creating greater customer focus.

Greeting Customers Sincerely

Nothing can start an encounter off on the right foot like a warm greeting. Too often, we make our customers feel unwelcome by greeting them with poker faces. We make them feel like an interruption when we should, in fact, be thrilled that they have chosen to call us instead of our competition.

You are Guaranteed To Win and Keep More Customers Without the Missing Link

I had thought how easy to have a customer database recording such small things as last date of last visit, Christian names, newspaper taken, any special requirements etc? If this was in place the visit could be made much more personal and the experience enhanced to an even higher level.

Essentials to Customer Loyalty

Every business, whether online or offline, needs customer loyalty in order to be established for the line of work it is trying to be known for. All businesses work hard not just to get a good impression but to make a lasting one of reliability and value that makes them acquire the hard-earned customer loyalty.

So - You Want Better Customer Service

So, if you say you want better customer service, who are you telling when you don't get it? Why do you keep going back to the same places that don't treat you as well as you deserve. If you want better customer service you need to take action.

7 Secrets for Moving Customers Out of a Hardball Mentality

Here are 7 proven tips for moving customers out of a hardball mentality into a constructive dialogue.

Effective Listening - For Delivering the Finest Customer Service

Researches show us that although 50%-75% of our daily communication time is spent listening, but we listen at only a 25% efficiency level. In other word 75 % of our communication efforts are: misunderstood, misinterpreted, rejected, disliked, distorted, or not heard.

Customer Service – Serving Stinging Scorpions with a Smile

What does an oasis, scorpion and a kind traveler have to teach us about customer service? More than you think.

Customer Service - The President Murdered Grandma

Customer Service is one of the best ways to show how much you care and how much you are willing to pay attention to the needs of your customers. Customer service can be one of the best ways to foster customer loyalty, but a listening ear and follow through are essential - even on the Internet.

Opening a Dollar Store - Who's the Merchandise For?

Are you opening a dollar store? If so don’t fall into the trap of forgetting that the merchandise you buy is not for you. Rather, the merchandise that you buy to resell is for you customers. In fact, the better the job that you do of making sure you understand exactly what those customers desire, the more successful your store will become.

Customer Service - A Smile Makes All the Difference

All of us have had waiters and waitresses (now called servers) who were discourteous. Lack of courtesy can ruin an evening. Similarly, courtesy can make an ordinary evening special. This essay describes one server's courteous and respectful service.

Making Change Work

Over 75% of all change programmes will fail to achieve worthwhile or sustainable results and this article explores the key reasons for failure based on the author's extensive practical research activities into this area.

Managing Change -- Endings Are Just Doorways to New Beginnings

Stop looking at your endings as negative things that happen to you even when they bring pain and stress. The bridge between our endings and new beginnings is like a growth spurt. Every human on the planet experiences a growth spurt every now and then. They don’t stop just because we’re all grown up! This article gives tips on how to handle life’s growth spurts caused by a continuous cycle of endings and new beginnings, and how to see them as blessings of new possibilities and fruitfulness.

Change Management: Getting It Right

Change management is something many companies may face throughout their existence. Whether something simple or a complete change, various things can be done to allow for a successful change. Management of the change effectively will allow for the best overall final product but it really just is not that simple. But, there are ways to get effective change management in such a way as to contribute to the betterment of the company.

Communicating Change Management: Change is the Same as It Always Was

How can management motivate people to listen? By making sure they will benefit from what is said!