Let Your Client's Know Your Customer Service Expectations

Let Your Clients know YOUR Expectations. At my company, we make mistakes. We spend lots of time and money to make our procedures as efficient and foolproof as possible, but we still make mistakes. So, where do I get off writing these columns that so often highlight the need for Except

Crate Hire

If you are in the business of moving stock, where you are a supplier, or if you need some innovative moving storage crate, consider using the services of a reputable company where you can hire or rent crates to make your move or logistics easier, safer and efficient

Customer Service - The Little Things Count

Many companies spend millions of dollars on advertising, however, they would be better off concentrating on delivering on excellent customer service. And, many times the biggest positive impact on a customer comes from the smallest actions.

Customer Reviews Online Can Make or Break Your Business

Customer satisfaction has always been important to business success. However, in the Internet Age, it is more important than ever since its easy for customers to express their feelings about your business in online forums and other technological means. Once you understand how your customers communicate, you can develop a strategy to ensure that communications helps rather than hinders your business.

Where Does It All Start?

People will say that service starts with training. Actually, service starts with HIRING. HIRING the right people is the first step in spectacular service.

You are Guaranteed To Win and Keep More Customers Without the Missing Link

I had thought how easy to have a customer database recording such small things as last date of last visit, Christian names, newspaper taken, any special requirements etc? If this was in place the visit could be made much more personal and the experience enhanced to an even higher level.

A BPO Contract Protects Buyers Beware (Caveat Emptor) From Any Fraud

BPO also provides a financial, business and accounting advantage. If a buyer sells its plant and equipment to the outsourcer, these items disappear from the asset side of the balance sheet. This ultimately saves your capital account with greater return.

Everybody Wants To Raid The Barn - Nobody Wants To Plant The Corn

The common misconceptions of free advice. What are the real costs?

The State Of Customer Service Today

What is customer service? Ask a few people, and each will have their own opinion on what is good customer service. I have come to a define customer service in a very simple way. It is simply a method of showing respect for an individual in which you are in contact, either in person, over the phone, via email, or in your car; you will be in constant contact with people and in my view, all individuals are customers. Sadly enough there are few examples of good customer service out there and it seems that companies do not invest any effort into the current workforce to train them on the subject. What does this mean when our economy is largely service oriented yet lacks many examples of good customer service?

Your Management Policy - Does It Match Your Service Policy?

What if your customer service policy says one thing and your management says another?

7 Secrets for Moving Customers Out of a Hardball Mentality

Here are 7 proven tips for moving customers out of a hardball mentality into a constructive dialogue.

It's Time To Look At Our Attitude And How It Affects Our Customer Service

America's pastime cannot be played without gravity. Our Customer Service cannot be provided without a Great Attitude.

Customer Service - The President Murdered Grandma

Customer Service is one of the best ways to show how much you care and how much you are willing to pay attention to the needs of your customers. Customer service can be one of the best ways to foster customer loyalty, but a listening ear and follow through are essential - even on the Internet.

Leaning Toward Change

Failure to realise the full benefits of World Class Performance can often be attributed to aspects of organizational culture. Knowing your culture can provide a worthwhile starting point to the journey. This article describes the findings of an empirical study conducted within one organization, during its journey to World Class Performance through the adoption of ‘Lean’.

Creative and Innovative Culture, Change Management - Three Easy Tests

Creativity can be defined as problem identification and idea generation and innovation can be defined as idea selection, development and commercialisation. From this simple definition, it is clear that certain cultural characteristics ought to be prevalent if creativity and innovation are to be maximised. And maximisation of these ought to be a priority for senior leaders, as those organisations that take them seriously, tend to be leaders in their field, tend to maintain their leadership position longer and are quicker to bounce back when competitors leap frog.