If You Want to Hire Frogs, All You Have to Do is Croak

Stop kissing frogs hoping for a prince or princess. Get the right people to apply for the right positions by asking the right questions.

If You are the CEO, What Do You Do?

It's difficult to change a perception. If you gotta start changing, it should start at the top.

The Value of Interaction

Once upon a time, retailers knew all their customers personally. They knew their preferences and what was happening in their lives. Armed with this knowledge, retailers were able to react quickly and market to each customer individually. They were able to build friendships interacting with their customers. Along the way of growing chains and building malls and promoting self-service, many retailers lost touch with their customers. Recognizing the value in customer loyalty, retailers are now seeking to reclaim personal relationships with their customers.

Ten Ways to Add Value to Your Services

What does it mean to add value to your services and why is it important? There are millions of small businesses out there. You need to create ways to stand apart from the crowd. Value added services are one way to do that. What exactly an added value is will vary based on whether a client is a prospect, a current client, or a past client.

A New Wave Of Call Center Technology

Call centers were once seen as an extremely cost-heavy and commitment-engaging endeavor for businesses. One company set out to change all that. Freedom TeleWork created a virtual call center with all the bellsand whistles of a traditional call center; including predictive and progressive dialing, chat, IVR, skills-based routing and click to call but they added a very key element to their solution, manpower. What makes FT so unique is having created the first international community of TeleWorkers.

Retaining Savvy Customers

Does good customer service extend to all customers? Read on - and put on your thinking cap!

Customer Service – Customers Serving Customers?

How do you find a perfect balance in managing customer service issues? What if existing customers had a way to help? Could they? Would they? Many customers would be highly motivated to provide assistance. Find out why.

CRM - The Human Factor

Three significant misconceptions continue to impede the successful implementation of CRM systems or upgrades. The first myth is that CRM is a software solution, secondly that CRM is a tactic and lastly that satisfied customers are loyal customers. The truth is that CRM is a people driven - not a software solution, CRM is a strategy not a tactic, and satisfied customers are not necessarily loyal.

The 3 P's of Management in a Customer Service Department

When looking for a place to start analyzing, why not start with one of the 3 P's?

Customer and Client Communications

These days it seems hard to speak to a customer service person. One has to go through a mill to often, and the may not get the answers needed. Good customer communications, timely done, are a must to gain or keep customers.

Nicely Nicely Thank You

Being Nice is a choice we make. It is acting in specific ways to everyone, not just someone.

Customer Service Metrics - Tracking What Your Customers Are Saying

Customer Service departments are often treated as a necessary evil. However, with the implementation of a simple tool, your Customer Service staff can become your corporate Early Warning system. This information can then be used to make corrections to your products or services before they become a large scale problem for your company.

How Do I Answer The Phone?

Save money with our idiot proof guide to getting your phone answered!

Dr Phil, Dr Clueless, and Dr Any Day Now

Have you ever been to a restaurant with lousy service? Even though the food is good, you won't go back because you refuse to be treated poorly. Have you ever stopped frequenting a retail establishment because you became tired of lousy service by a workforce that has no work ethic and perhaps give off those signals that they're doing you a favor? Think about an establishment that no longer has your business because the way they do business is just plain terrible.

The Many Benefits of a Free Standing Smoking Shelter

A ban on smoking means that smokers all over the United Kingdom are being forced outside in order to smoke. This can cause a smoker to be quite unhappy when the weather decides to act badly. No longer can one sit inside, watching the snow fall outside, on a cold and windy day as they enjoy a satisfying cigarette.