Webconference Applications For Service

In many ways, the requests for technical assistance are symptomatic of the deficiencies in the users' training or the quality of the documentation they were given.

No One Answers The Phone But The Sales Department

Best-selling author describes his frustration in trying to talk to someone in the companies he does business with.

Leadership Matters - When Was The Last Time?

Developing a Customer-Driven Business, Treating Customer Services as a Business Opportunity. All of the above equals a stronger bottom line. It justifies the kind of training that enables individuals and teams to deliver memorable, customer-centric service.

We Don't Take Reservations

So, why are so many people willing to wait for forty minutes just to be seated at a restaurant? The food is not that good!

Expectceed - The New Frontier In Customer Service

The cost for businesses to find new customers is huge. Why not find a resource to maintain customer loyalty. In today's world meeting the customer's expectations is not enough. By utilizing some simple steps your business can understand and exceed the customer's expectations.

The Value of Interaction

Once upon a time, retailers knew all their customers personally. They knew their preferences and what was happening in their lives. Armed with this knowledge, retailers were able to react quickly and market to each customer individually. They were able to build friendships interacting with their customers. Along the way of growing chains and building malls and promoting self-service, many retailers lost touch with their customers. Recognizing the value in customer loyalty, retailers are now seeking to reclaim personal relationships with their customers.

Items to Note when Hiring a Customer Service Rep

Leaving a customer on hold can drive them into a rage. By taking care in a call back method and hiring the right rep for your company your company will score points with your customers!

Going Virtual, Way Cool

Anytime you call 1-800 anything you are calling a call center. Your call might be directed to Salt Lake City, to the Philippines or to India, but it is likely going to a brick and mortar facility at a great expense to the company at hand. A call center is any sort of telephony operation handling sales, customer service, inbound or outbound needs of a company. When a company forms and realizes it needs these services fulfilled, up until recently it had very few options.

Personalization - Individualized Customer Service

Today's small businesses are finding new ways to interact with their customers. These interactions can be as simple as providing an interesting bit of how-to knowledge or as complex as developing a way of rapidly identifying a returning customer. The first challenge is to personalize the interaction with each customer. Personalization is the ability to customize the way each staff member does business in accordance with a customer's wishes or needs.

Building Customer Loyalty - A Checklist

Building a customer loyalty is the key role for running a profitable business. But how to build customer loyalty for a small business? Thus, give your personal touch that can build a personal as well as business-based community, which can spread your business reputation everywhere that will result in business growth & profits.

Retaining Savvy Customers

Does good customer service extend to all customers? Read on - and put on your thinking cap!

The Latest Wrinkle in Customer Service - Blame the Customer!

Today's warranty service personnel are being trained to fix the blame instead of fixing washers and dryers, according to the best-selling author of MONITORING, MEASURING & MANAGING CUSTOMER SERVICE, who offers a stunning personal example in this article.

The 3 P's of Management in a Customer Service Department

When looking for a place to start analyzing, why not start with one of the 3 P's?

Translation - The Key to Excellent Customer Service

How foreign language translation could be your key to better customer service and to higher sales.

Building Customer Loyalty

The only way to know what your customers want is to ask them. Both qualitative and quantitative research is helpful. Build a customer satisfaction model. Ask managers and employees what customers want, and then determine what employee behaviors will deliver it. The next step is to ask customers to review the model and make changes.