Appreciating Your Customers: Treat Your Customers Well And They'll Be Repeat Buyers!

By giving your customers the VIP treatment, you'll not only impress them, you'll turn them into lifelong customers...and they'll bring their friends to you! By adhering to the Golden Rule, you can increase your revenues instantly!

Customer Rewards

The idea of a customer reward program is to first get customers interested in your product. That is often achieved by introductory incentives. These incentives might be the lure of free car wash to the first fifty people to pump gas at the new gas station at the corner of East and Vine St. Or it could be a credit card promising not to charge interest on the new card for the first three months of activation. A publishing company might promise a huge raffle with the names of all first time subscribers. The incentive offered to real the customer in depends on the company, the type of product they are promoting, and the type of customer they are hoping to attract.

Open A Dollar Store - Customer Service is Important

Those who open a dollar store know that customer service is one of the business keys that lead to success. As a result, customer service must always be the number one focus when hiring employees. Customer service must also be the number one expectation of all store employees.

How Not To Treat Your Customers

Examples of terribly poor customer service - don't treat your customers this way.

The 3-R's Of Customer Service

Learn to deal with tough customers and provide excellent service, even when the situation isn't your fault.

Leadership Matters - When Was The Last Time?

Developing a Customer-Driven Business, Treating Customer Services as a Business Opportunity. All of the above equals a stronger bottom line. It justifies the kind of training that enables individuals and teams to deliver memorable, customer-centric service.

A Performance Management View On Tipping

In this view the idea of tipping is compared with performance management. The client is the one who evaluates the performance. And as tipping is often used in restaurants and bars, the client is the customer who is receiving the service.

Does A Customer Always Have A Right to Complain?

The customer is always right. This is a very common saying that you hear from time to time especially if you are in the customer service business. The question is, is this really applicable in all cases?

The Forgotten Customer

Good companies would never forget about their customers. Or would they? We examine why the status of our internal customers usually doesn't match that of the external ones.

Remembering Names And Faces

A guide to giving you a better memory. Names, faces and personal details are most important. It makes a big difference if you do remember people and you can easily improve your memory.

The Value of Interaction

Once upon a time, retailers knew all their customers personally. They knew their preferences and what was happening in their lives. Armed with this knowledge, retailers were able to react quickly and market to each customer individually. They were able to build friendships interacting with their customers. Along the way of growing chains and building malls and promoting self-service, many retailers lost touch with their customers. Recognizing the value in customer loyalty, retailers are now seeking to reclaim personal relationships with their customers.

Ten Ways to Add Value to Your Services

What does it mean to add value to your services and why is it important? There are millions of small businesses out there. You need to create ways to stand apart from the crowd. Value added services are one way to do that. What exactly an added value is will vary based on whether a client is a prospect, a current client, or a past client.

Personalization - Individualized Customer Service

Today's small businesses are finding new ways to interact with their customers. These interactions can be as simple as providing an interesting bit of how-to knowledge or as complex as developing a way of rapidly identifying a returning customer. The first challenge is to personalize the interaction with each customer. Personalization is the ability to customize the way each staff member does business in accordance with a customer's wishes or needs.

Stop Hiding Behind Company Policy

Take your company manual, find the pages that cover 'company policy' rip them out of your manual and throw them away. Then you'll be able to start looking after your customers with common sense and doing what's best for them.

Customer Service – Customers Serving Customers?

How do you find a perfect balance in managing customer service issues? What if existing customers had a way to help? Could they? Would they? Many customers would be highly motivated to provide assistance. Find out why.