One Of My Biggest Pet Peeves These Days Is Waiting In Line For Everything

It seems to me that everywhere we shop these days, or any service we require involves long waiting times. Stores used to hire enough clerks, cashiers, and service people to meet the needs of their customers. As a business person who understands how to calculate percentage ratios, this makes no sense to me.

Are Your Customers Keeping Score? You'd Better Believe It!

Everyone keeps score, including your Customers and your Regulars!

How A Virtual Assistant Can Help You With Your Customer Service

Outsourcing tasks, such as contact management, email and voice message management and response to a virtual assistant, provide that personal touch back to customer service. Virtual assistants can be instrumental in providing personal customer service by providing a live human to respond timely to their inquires.

Why Do We Accept Government Incompetence, Decade After Decade!

Recently I visited a new car dealership, something millions of people in the United States do every month. Several weeks later I visited the Florida State Department of Motor Vehicles for a bit of license renewal. Contrasting the quality of these experiences says a lot about us as individuals, our conditioned acceptance of ineptitude and our limited appreciation for quality service.

A Lesson From the Logman

Those who know my interests know how I love to study business situations. Today from an un-expected source there was a great example of good customer relations and business practice. With the holiday coming I had ordered a delivery of logs for our hearth.

Open A Dollar Store - Customer Service is Important

Those who open a dollar store know that customer service is one of the business keys that lead to success. As a result, customer service must always be the number one focus when hiring employees. Customer service must also be the number one expectation of all store employees.

The Online Store With The Best For Less

We are an online provider of a huge selection of electronics, jewelry, home decor, housewares, sports, auto parts, office supplies, and much more for a fast growing number of customers. We have built a solid reputation as a reliable, efficient and dependable business, offering our clients enormous variety of products at rock bottom prices.

Are Your Employees Empowered To Provide World-Class Customer Service?

Best-selling author discusses the power of allowing employees to make decisions when it comes to customer satisfaction. The Nordstrom example serves as best practice.

Hotel Industry - Customer Satisfaction

Traditionally, the hotel used to be a place of living for some period of time, though the time changes and modifies the usual demands to the convenience and service in particular. Reflecting the downside demands presented by another year of record benefits, the lodging industry finds itself at a five-year low for customer comfort, according to the 1998 industry data of the American Customer Satisfaction Index. The only cross-industry measure of consumers' perceptions of products and services in the USA, the Customer Index rating offers that hotels need to start concentrating their attempts on forming a loyal, satisfied client base.

Serving Customers A Side Of Personality

Right now, you may be so busy creating a method on paper to make your customers like you that you are missing the opportunity to make it happen. Stop worrying so much about finding new customers, overcoming price objections and explaining the advantages you have over the competition. Spend less time in your office meetings and more time with your customers.

Leadership Matters - When Was The Last Time?

Developing a Customer-Driven Business, Treating Customer Services as a Business Opportunity. All of the above equals a stronger bottom line. It justifies the kind of training that enables individuals and teams to deliver memorable, customer-centric service.

We Don't Take Reservations

So, why are so many people willing to wait for forty minutes just to be seated at a restaurant? The food is not that good!

The Forgotten Customer

Good companies would never forget about their customers. Or would they? We examine why the status of our internal customers usually doesn't match that of the external ones.

Digital Signage - Cutting Out the Cacophony

With the help of a little technology troublesome audio sources can be tamed on the digital signage beast. As digital signage technology enters its next phase as a hybrid, interactive medium combining the power of linear content with branching interactive functionality, volume is likely to rise, literally...

Items to Note when Hiring a Customer Service Rep

Leaving a customer on hold can drive them into a rage. By taking care in a call back method and hiring the right rep for your company your company will score points with your customers!