Customer Service Training Tips: 5 Simple Steps to a MAGIC Facilitation

As a customer service trainer I teach associates how to use the Five Steps of MAGIC (Make A Great Impression on the Customer) to create an exceptional customer experience. But do your customers—program participants—leave your training programs feeling as though they had an exceptional learning experience? Apply these five simple steps to your own facilitation to make it a MAGIC one.

You Have Two Ears and One Mouth for a Reason - Listen to Your Customers

When I was a child, my grandmother told me we were all given two ears and one mouth for a reason. It is something that I have found very useful to remember in both my private life and in business.

The Customer's Perception

Customer perception is an important component of our relationship with our customers. Given that 90% plus of our orders at some point involve the phone, how we handle the telephone is essential to creating a perception for our customer that aligns with a company’s mission of service. The following is a great way of handling the phone.

What is It Like Today to Get a Customer Service Person to Answer a Simple Question?

In general most of us have extremely fast paced lives with no time to waste. Therefore if a service or product we rely on has a problem, we need that particular company to provide us with excellent fast customer service. Is this the type of service we are receiving?

Experiencing Great Service

All it takes sometimes is a little extra care to set your business apart from the competition. If you can't differentiate in other ways, try truly good service.

Gear Up For Online Shopping

In today's competitive world one thing that has become scarce in our lives is - 'TIME'. Time has become the most important commodity for working as well as non-working segment of our society. In this age of growing popularity of shopping malls due to time and resources constraint, sometimes it becomes difficult to physically go out. Shopping is inevitable for everyone whether we like it or not, as shopping is done right from basic commodities to luxury goods. Hence the new concept that enables us to do shopping at a click of a mouse is 'Online Shopping'.

8 Things You Can Do To Keep Your Customers Or Clients Coming Back

Getting repeat sales is a critical element in growing your business. Here are 8 tips on how you can keep your customers or clients coming back again and again.

Fitting & Sizing Issues In Ready-to-wear Garments

Fitting issue of garments has impact on the customer's buying decision. The main concern of customers especially teenagers and women is to purchase garments that have proper fitting and yet fashionable. Although cuts and styles of the clothes we buy is important, the more important factor that influences the buying decision is the proper fitting which is according to the person's body structure. Clothes are not only for body protection and covering, but also have social and emotional aspects attached to them. For example - a petite girl wearing clean and proper fitted clothes that are not too tight and loose would look more flattering then another petite woman who wears tight fitting non-clean dress.

Staying in Top Condition to Serve Customers with Excellence

The essence of excellent customer service is going beyond the expected. Here is some information to help you stay proactive.

Making The Most Of Customer Service

Customer care has become one of the most important issues facing businesses in every market. Customer care programmes come under a number of titles - customer services, customer satisfaction, customer focus, customer orientated etc. Their common theme is meeting the customer’s requirements and ensuring that all aspects of the business contribute to customer satisfaction. The intention is to build repeat business if customers are satisfied with the product and the standards of service they receive, they will return again and again.

What Is The Job Roll of A Customer Service Rep

A customer service rep is employed by different types of companies throughout the country and serves as a direct contact to customers. They are responsible for ensuring that customers receive an adequate level of help when it comes to questions and concerns.

We're ALL In The Customer Business

Has anyone ever asked you what kind of business you're in? Of course they have and it doesn't matter what your answer is. You could be in the insurance, automobile, restaurant, Internet, investment, network marketing, writing, publishing, etc. The type of business makes very little difference, because we're all in the customer business.

58 (More) Phrases That Payses

If you control language, you control thought. If you control thought, you control conversation. If you control conversation, you control outcomes.

The Extra Mile Principle

Defining your home-based business if a good first step. Defining your customers is a close second. Keeping your customers is imperative. What are the traits of good customer service? This article fills in the blanks.

It's Never Too Early for Customer Service

The startup environment is one in which feathers are flying and those involved are in perpetual motion (both mentally and physically). Often, in the course of developing products and/or services, chasing down funding and looking for those first precious customers, the concept of a customer service organization falls way behind the back burner. And, while staffing this function and fully equipping it with all of the bells and whistles that are available to customer service organizations may not be the best move in these early stages, it is never too early to build the foundation for this vital function.