Calculating the Cost of Poor Customer Service

Have you ever thought about how much money has been lost due to poor customer service? Is it happening within the organization you are affiliated? Or perhaps you are the owner and are not aware of the practices of your employees.

What Image Does A Good Brand Name Have On Customers?

This article explains the effect of branding on the image of a business in the mind of a customer.

What Is The Question To Start Asking Questions?

The all time greatest question to ask to start making a difference.

How to Build Your Business by Providing Sincere Heartfelt Service- When it Shows the Business Grows

In this world of instant gratification and automated services, dealing with a real person who cares is more special and growing more important to customers every day. With employees looking to show up and take home a paycheck, finding people to provide exception customer service can be the difference between huge success and absolute failure of your business. When your employees exceed the customer expectations for service and caring it will show in the bottom line of your business.

Orchestrating Your Own Natural Sound - Pathways To The Human Connection

Do you ever wonder what makes a person listen? What qualities make one's message heard and understood? Even before the understanding process can begin you have to be heard and we simply don't hear everything around us. Just like elevator music, we tune out sounds that are without variety, inflection, and interest. To capture someone's attention you have to put interest into the rhythm of your sound.

Let Your Client's Know Your Customer Service Expectations

Let Your Clients know YOUR Expectations. At my company, we make mistakes. We spend lots of time and money to make our procedures as efficient and foolproof as possible, but we still make mistakes. So, where do I get off writing these columns that so often highlight the need for Except

Building a Strong Customer Service Team

There are more and more demands being made of front line team members, and sometimes the pressure can be heard by your customer. As the leader of a customer facing team you must be aware of what is going on with your team members - how to best support them, develop their skills and handle some tough situations.

Does Customer Service Still Exist?

We've come a long way! But to Where?

The Power of Delighting a Customer

A thoughtful gesture can delight a customer and result in enormous good will toward your product or service. I witnessed something spectacular that improved my philosophy about caring about customers. With one simple act, a colleague of mine created buzz that money could not buy!

Little and Big Commitments

People who do not keep little commitments don’t keep big ones either. Winning, profitable companies constantly inspire customer confidence by their actions, and always conduct business in a trustworthy manner. They keep their word. Commitments that are kept create repeat customers, and repeat customers create profit.

To Be - (Customer-Focused) or Not to Be - What a Question

This is the first in a series of short articles about understanding why customer focus is strategically important, what it means to be truly customer-focused and how to create or improve customer focus in your organization. This article presents a simple business case for the strategic importance of creating greater customer focus.

The Price Wasn't Right!

Excellent customer service and respect for the customer are the same thing. To deliver excellent customer service, we must respect that our customers have choices and do everything humanly possible to keep them as customers.

Wedding Tents and Marquees

Are you planning a wedding? If you have always wanted a beach wedding or an out door ceremony, consider the benefits of using a marquee tent to host your guests. Outdoor weddings and functions are directly affected by the weather.

The Seven Deadly Sins Of IVR

The sales pitch for interactive voice response (IVR) is very compelling - being able to offer 24-hour service to customers without human intervention. However, a large number of IVR applications fail to work well. Jonty Pearce looks at seven of the greatest sins!

What is a Virtual Assistant Anyway

Virtual Assistants add great value to the success of other enterprises. Learn who they are, what they do, how they can help and where to find one!