Keeping High Tech - High Touch

The site includes a library of articles about service quality, partnerships and customer-focused culture. You can view these online, or have them sent to you by e-mail autoresponder.

Future Sales are Hiding in Service

At the Repair and Service Center of a well-known technology company, customers are invited to examine and try the latest computers while waiting to collect their current systems

Your Goodwill Has Expired

Alice's prepaid telephone calling card said 'Expires August 31, 2001' on the back.

Yes - We Have No Bananas

I stayed in an Orlando hotel suite for ten days. Breakfast was available in the concierge lounge each morning: oatmeal, bread with butter and jelly and an assortment of sliced melon

Perfect Lives

We quest to shape our perfect lives. The right job, the right clothes, the right weight, the right car.

Talk is Cheap

Communicating effectively with your clients can be one of the most significant customer satisfiers in your arsenal. Most companies do not go far enough when it comes to communicating with their customers.

The A.C.E.S. Model Of Exceptional Customer Service

Individuals and companies can improve lackluster customer service by diagnosing which of the three variables are at the source of the problem: Exceptional customer service is a function of an attitude of service to others, task competence and empowerment to deliver excellence.

800 Numbers Bring Leads - If It Doesn't Cost Anything - They'll Call

How do I find you, how do I find out where you are, and how fast can I talk to you? These questions are ones we all wish a consumer would ask and then pursue aggressively to find our business. The problem is that the consumer is often fleeting in their pursuit if it is not easy, thorough, and cost effective.

A Sure Fire Way to Say You Do NOT Care About Your Customers

There are many ways to show your customers that you care about them. Let me share one that tells your customers that YOU DO NOT CARE ABOUT THEM. Remember, my friend, that in business it is sometimes the little things that begin to tear down the company that we have worked so hard to build.

Loyal Customers Will Persevere

Businesses need to embrace change as a way of life. Customers may resist the change, but your loyal customers will understand the negative impact associated with not changing.

Six Drivers of Customer Loyalty

Many well-known companies have famously fashioned mission, values and vision statements that claim they begin and end with their customers. Oh, but were it so in reality! Be this as it may, these carefully crafted proclamations are nevertheless informative and valuable because they serve to remind companies of their high calling and to help them measure how far away from their standards they’ve strayed. In reviewing many of these iconic declarations I’ve discovered that six aspects of how an organization should view and treat its customers are usually mentioned. I believe that when all six of these drivers are consistently and thoughtfully implemented throughout a company, the financial bottom line increases because the operational bottom line of building caring and satisfying relationships with customers is effectively and creatively addressed.

Call Center Software and Telemarketing Issues

From providing your agents with the proper training to meet customer needs to equipping them with the latest technology to improve their capabilities, maintaining a call center requires a lot of homework.

What’s the Impression You Leave?

First impressions are critical to your business. Customers use their first impressions to decide whether or not to do business with you.

Paralegals Practice Unparalleled Phone Propriety

Support your boss by handling phone calls with tiptop professionalism. Phone calls are the initial bread and butter of your attorney's practice. Don your gloves and use your finesse in handling them.

Learned While Almost Naked

Proper communications instead of disregarding the concerns or needs of customers, clients, and patients, can improve retention and reduce customer defection. All it would have taken to keep me was a couple words of information.