7 Powerful Telemarketing Tips to Help You Create Raving Fans (First Part)

Success is down to you. This is no time for being shy! It's about telemarketing accountability. So your first accountability is to yourself. You are accountable for giving the very finest impression about your organisation. 1. Instead of pitching your services, analyze the possibilities for a mutual exchange of values. When engaging with a prospect look for the chance of long-term relationship rather than a one-time hit what this means to you is you will both gain an in-depth connection for a trusting relationship. 2. Educate the prospect about your organisation. Give them as much information as possible. Every piece of communication, every email, every order acknowledgement, every delivery note could carry a little message about your organisation

Party All The Time!

Great Customer Service is like having a party!

How to Make Your Hospitality Customers Day

Working in the service industry, it's all about the customer relations. Who among us does not love our wonderful customers? Now, how can we ever have enough ways to show our customers just how special they are?

Building Great Customer Experiences - Or Beware Consultants With No Clothes!

Are you overlooking some of the most important principles when setting out to create great customer experiences for your most valuable customers?

What's In Your Toolbox?

It's time to check your toolbox and ASK what you might need to brush up on.

What Is The Question To Start Asking Questions?

The all time greatest question to ask to start making a difference.

Corporate Gift Giving Idea That's Easy and Efficient

Want an effective and timely way to send a positive message to your bread and butter client base? Find out here!

How You Say It Shouldn't Show Your Stress

What you say and how you say it reveals many things. One thing it shouldn't reveal is your stress level. Simple techniques can control your delivery and make sure that your message gets across in the manner you intend. Inner stress should not interfere with your message and how it is received.

Five Tips to Industrial-Strength Customer Service

The most valuable thing that you give to your customers isn't a product. It's the service they get when they call or visit your place of business. You could have the most valuable product in the world, but if you don't have customer service to match, you've got nothing.

How To Take Care Of The Ridiculous Customer

In a previous article I talked about how to take care of angry or upset customers. But what happens when you have that ridiculous customer? The one who is totally unreasonable?

Let Your Client's Know Your Customer Service Expectations

Let Your Clients know YOUR Expectations. At my company, we make mistakes. We spend lots of time and money to make our procedures as efficient and foolproof as possible, but we still make mistakes. So, where do I get off writing these columns that so often highlight the need for Except

Customer and Employee Loyalty: How Do You rate?

The average company loses half their customers in 5 years and half their employees in 4 years? This has significant impact to overall customer, employee, investor and supplier loyalty. Loyalty is the degree to which these groups are loyal to your product, service and organization.

The Power of Delighting a Customer

A thoughtful gesture can delight a customer and result in enormous good will toward your product or service. I witnessed something spectacular that improved my philosophy about caring about customers. With one simple act, a colleague of mine created buzz that money could not buy!

Good Customer Service - Simple, But Not Easy

Perseverance is the key to winning long-term customer support. To ensure customer satisfaction, and to keep them coming back, is simple, but it is not easy. When the right environment is in place, and the right processes are in order, and the environment and processes are predictable and repetitive, customers will return again and again.

Customer Service - It Really is Quite Simple

Customers Service does not just apply to the hospitality industry. By its very definition, Customer Service is anyone, anytime, purchasing a commodity or service. And it is at that very moment that the simple definition of a customer is all of us.