Cost Effective Solution - Outsourcing

Outsourcing is successful in increasing product quality and substantially lowering firm and consumer costs. Because outsourcing allows for lower costs, even if quality reduces slightly or not at all, productivity increases, which benefits the economy in aggregate.

How Not to Treat Your Customers

How 3 different companies treated me poorly and how they will do the same to you.

Cross-sell to Provide Service in the Hospitality Industry

Guests of hotels and resorts at the top end of the hospitality range of properties are being under-serviced. The impact is felt directly on the top line of sales and potentially indirectly through return visits.

How To Groom Your Customers For Bigger Profit

Its your job as the business owners to groom your customers, train them and adjust their behavior as necessary. It's smart business.

My Tale of Two Dinners

Dinner, Service and Expectations. How Good Service can make a meal taste better.

Bad Customer Service Does Not Happen Overnight

There are areas to consider when addressing Bad Customer Service.

Five Good Reasons Why You Should Provide Your Guests With A Microwave Oven

Should you provide guests with a microwave oven? Profit from microwave ovens.

Customer Service You Can Keep

A customer experience that starts well but ends poorly.

On The Tip Of Your Tongue: Verbal Ergonomics

Meaning and understanding are the foundation of communication. It is why newcomers to our country are helped and encouraged to learn the English language so that they can share in the comfort of understanding and meaning of the world around them. I emphasize these concepts because while our business community invests in safer office spaces, better work cell design, and color palettes to sooth, energize, and motivate workers, they often forget about verbal ergonomics - the care and development of the voice.

11 Customer Services Lessons on One Phone Call

Can you really get 11 Customer Service Lessons from one phone call? Discover how just 1 phone call your clients make to your business can effect them 11 different ways.

How to Make Your Hospitality Customers Day

Working in the service industry, it's all about the customer relations. Who among us does not love our wonderful customers? Now, how can we ever have enough ways to show our customers just how special they are?

Building Great Customer Experiences - Or Beware Consultants With No Clothes!

Are you overlooking some of the most important principles when setting out to create great customer experiences for your most valuable customers?

Business Owners - Why You Should Send a Thank You Gift Basket to Your Clients

By taking the time to give a new client or even your current clients a thank you gift basket, you will not only be pleasing your client, but you may also gain a few new clients from the gift. That is why it is advised that you at least consider giving thank you gift baskets to your clients, even if it is just for a trail period.

Self-Storage - The Benefits

Self-storage is simply, the ability to rent a secure, dry, clean room in a warehouse, giving you the ability to access your possessions whenever you need to. Many people and businesses use self storage for many different things.

Corporate Gift Giving Idea That's Easy and Efficient

Want an effective and timely way to send a positive message to your bread and butter client base? Find out here!