Co-workers, Bosses and Vendors, Oh My

Communications. Contact sport or mental wizardry, You Decide!

Dr Phil, Dr Clueless, and Dr Any Day Now

Have you ever been to a restaurant with lousy service? Even though the food is good, you won't go back because you refuse to be treated poorly. Have you ever stopped frequenting a retail establishment because you became tired of lousy service by a workforce that has no work ethic and perhaps give off those signals that they're doing you a favor? Think about an establishment that no longer has your business because the way they do business is just plain terrible.

How to Measure and Control the Performance of Customer Service

Running a performance-based customer service will enable you to generate more leads, understand the requirements of your prospects and finally generate more sales.

Expanding the Customer Orders - Order Processing Service

Principally Call Centers are providing order processing service it's including in inbound call center service. There are actually two types of call center agents: inbound and outbound.

A Dangerous Game of Truth and Consequences

Revolving Door Staffing Keeps Employee Numbers Up, But Lowers Customer Satisfaction and Loyalty

Cross-sell to Provide Service in the Hospitality Industry

Guests of hotels and resorts at the top end of the hospitality range of properties are being under-serviced. The impact is felt directly on the top line of sales and potentially indirectly through return visits.

Deploying Your Frontline For Customer Research

Your employees are full of information about your customers. Great companies take advantage of that resource to learn more about what customers want and how to deliver it. Learn how to use your greatest asset to discover more about your customer base at no cost.

Help! I'm From Another Planet and Have No Idea What Customer Service Is!

If you have ever looked around your department and wondered if you were working with extraterrestrials, this article should help you pick them out. And if you are ET, this should help you work on your Customer Service skills.

An Old Icon is Bygone!

I can tell you exactly what happened. Poor management. Unfortunately we're experiencing this just about everywhere, whether at a local establishment or a chain. Management is just not taking the time to properly train and supervise its staff. What happened to Michelle's is a prime example of this problem.

A Day In The Life Of A Mystery Shopper

Read on to know how you would spend your day once you become a Mystery Shopper. A typical day would start around 10 A.M after you get free with all your daily chores and errands. You would then turn to your computer and check your e-mail to see what all assignments you have for the day. After taking a look at the list, you would either select the ones you want, or go for all of them.

Bad Customer Service Does Not Happen Overnight

There are areas to consider when addressing Bad Customer Service.

DVD for Builders-Using DVD for Customer Service

How about a guaranteed way to get across your unique message & method every time? Make sure new home owners know all about their new home. Make sure your new employee is getting critical information as well as topics you view as very important. DVD's are not just for NetFlix anymore.

On The Tip Of Your Tongue: Verbal Ergonomics

Meaning and understanding are the foundation of communication. It is why newcomers to our country are helped and encouraged to learn the English language so that they can share in the comfort of understanding and meaning of the world around them. I emphasize these concepts because while our business community invests in safer office spaces, better work cell design, and color palettes to sooth, energize, and motivate workers, they often forget about verbal ergonomics - the care and development of the voice.

What Image Does A Good Brand Name Have On Customers?

This article explains the effect of branding on the image of a business in the mind of a customer.

Enthusiasm, Energy and Success Are Critical Keys For Providing Excellent Customer Service

No great success is ever attained in life without the surmounting of obstacles. In every life there are challenges. Some people view challenges as problems, others view them as opportunities.